COVID-19 Resource Guide
DOMESTIC VIOLENCE
Who | Service Provided | Contact Info | What to Expect When Calling |
Safelink Hotline 24/7 | Shelter finder, Resources, Support, Safety Planning | 1-877-785-2020 TTY: 1-877-521-2601
| English, Spanish, Portuguese + other languages offered. Someone will answer the call and direct person to what is needed. |
Jeanne Geiger Crisis Center | 24/7 Crisis Hotline, Advocacy, Counseling, Legal Assistance Support Groups, Trauma Support (adult and children)
| (978) 388-1888 – Crisis Line (800) 439-0183 (TTY)
(978) 834-9710 (Amesbury office) (978) 989-9361 (Children’s Trauma Program in Lawrence)
| When calling, will be prompted to leave a message or dial the number of the person you are looking for.
All offices are closed but support is provided via video or phone |
Boston Area Rape Crisis Center (BARCC)
| Medical advocacy, Legal Assistance, Counseling, Case-management, Support Groups | 1-800-841-8371
| Many programs moved to telehealth. By calling 800# provided, will be able to speak to someone immediately |
BMC (Boston Medical Center) Domestic Violence Program
| Crisis counseling, Safety planning, Advocacy | 617-414-5457
Safety and Support Brochures in multiple languages: www.bmc.org/programs/domestic-violence-program
| Calls will be answered on the same day or within 1 business day.
|
Jane Doe | Legal Advice, Advocacy, Support, Resource | 745 Atlantic Ave Boston, MA 02111 617-248-0922 janedoe.org
| To be transferred immediately press 1 or 2 to be redirecting to Safelink BARCC respectively
Or, call the Community Helpline at 617-521-0108 or speak to a DV Advocate |
REACH Beyond Domestic Violence | Shelter, Advocacy, Therapy | PO Box 540024
Office: 781.891.0724
| Staff working remotely but providing telephonic support. Dial “2” to be connected to a staff immediately.
All office locations are closed. |
HAWC – Healing Abuse, Working for Change
| Legal services, shelter, residential, safety planning, Case-management | Hotline: 1-800-547-1649 (24/7)
Offices in Gloucester, Lynn and Salem open 9:00-5:00
Salem: 978-744-8552 Gloucester: 978-283-8642 Lynn: 781-592-9900 | Offices closed but calling area office numbers will get you to a staff person between 9:00-5:00pm or Hotline from 5:00pm-9:00am.
Spanish/English available but also have translation services.
Clients need to call on their own but can “conference” HAWK in to collaborate |
YMCA Northeastern MA – Rape Crisis
| Hotline, Counseling for victims and non-offending family members.
**Accepting new clients via telehealth | 20 Central Ave Suite 510 Lynn, MA 781-477-2313 (office) or 877-509-9922 (anytime)
| 24/7 hotline calls being answered and during business hours, call to the 781 number are being answered by the Director |
MENTAL HEALTH
Who | Service Provided | Contact Info | What to Expect When Calling |
Lahey Psychiatric Crisis Team
| Psychiatric screenings, telephonic support | 1-866-523-1216 978-744-1585
| Not accepting walk-ins, screening first over the phone and making a determination.
Emergency Departments functioning normally for psychiatric concerns. |
NSMC Adolescent Partial Hospitalization | Psychiatric stabilization and support | 57 Highland Avenue 2nd floor Salem MA 01970 Tel: 978.354.4500
www.Nsmc.partners.org/psychiatry
| Physical location closed but providing telehealth support. Website provides list of services and referral form to complete. Voicemail also being checked regularly. |
NSMC Inpatient | Inpatient | 1 Dove Ave Salem, MA 01970
978-354-2450 | Still accepting referrals. Call a crisis team or ER for direction. |
Endurance Program | Partial Hospitalization for children 13-20. Short term stabilization | 823 Lafayette Rd.
Phone: (603) 760-1942
| Immediate openings. Doing telehealth from 12:00-5:15 daily for 3 weeks. Clinician can call to submit a referral. No school support at this time. |
Baystate Behavioral Health | Ages 10+ Partial Hospitalization | 150 Westfield Road Holyoke, MA 01040
413-794-5555 | Accepting new patients only 10+ for telehealth. 9:30-12:30 daily with no school support at this time. Clinician can call to make referral |
JRI - Justice Resource Institute
| Mental Health/Substance Abuse for Adolescents | Email Christin Brown at cbrown2@jri.org regarding an ACRA-ACC referral | Immediate Openings for ACRA-ACC (Adolescent Community Reinforcement Approach Assertive Continuing Care)
|
Lahey Behavioral Health
| In-home Therapy, Therapeutic Mentoring | 280 Merrimack Street Suite 312 Lawrence, MA 01843 774-206-1125
| Immediate openings for IHT (Lynn) and TM (Northshore) |
SUBSTANCE ABUSE
Who | Service Provided | Contact Info | What to Expect When Calling |
Lahey Health Behavioral Services A-CRA/Team Fourteen
| Substance Abuse supports for teens and families. | 800 Cummings Center Suite 364-U 978-867-7137 http://www.teamfourteen.org/about-t14/forms/
| Assumed telehealth capabilities at this time. |
MYR – Motivating Youth Recovery
| Detox and stabilization for 13-17(sometimes 18 year olds) | 26 Queen Street Worcester, MA 508-860-1000
| SU programs accepting new patients –
Call number provided to speak to obtain information or complete form on http://www.communityhealthlink.org/chl/substance-abuse-treatment-and-recovery-programs/adolescent-substance-abuse-treatment/myr-menu/ submit and someone will call
|
RCA – Recovery Centers of America
| Detox, residential or outpatient | (800) 732-6837 75 Lindall St, Danvers, MA (Northshore)
| Accepting new patients 18+ Accepts most insurances including Tufts Masshealth Call 800 number above to reach their hotline for assistance and referrals |
McLean Hospital
| Multiple Services Offered | 115 Mill St, Belmont, MA
| **Resources/videos available on self-care during COVID-19 on their website https://home.mcleanhospital.org/covid-19-resources
In-patient accepting new patients Outpatient is not at this time Call above phone number to be assisted in completing a referral.
|
Woburn Addiction Treatment
| Substance Abuse programs including IOP | 53 Cummings Park Woburn, MA 01801 781-463-5226
| Accepting new patients 18+ via telehealth or in-person if needed. Call above number 24-hours a day to speak to someone
|
The Massachusetts Substance Use Helpline
| Assistance in finding SU help/support | 800-327-5050
| Can find providers via website or by calling above 800 number
|
Substance Abuse and Mental Health Services Administration Helpline | 24/7 helpline for referrals and support | 800-662-4357
| Helpline is currently open and being answered 24/7. Will inquire about reason for calling and using a database to find active services/referrals |
EMERGENCY CONTACTS
Who | Service Provided | Contact Info | What to Expect When Calling |
DCF – 51A Filing
| Abuse and Neglect Reporting |
| Call Area office (see below) to report abuse or neglect. The operator will take information and present it to the Supervisor and will call you back.
Still conducting “business as normal” although the way they interact with families may be remotely. DCF is still doing emergency removals or visits as needed and determined.
After creating an account, chose: DCF Partner Services – to fill out and complete the electronic 51A form.
|
Lahey Psychiatric Crisis Team
| Psychiatric Assessments and Interventions | 1-866-523-1216 978-744-1585 – Salem Office
| Areas served: Greater Boston, North Shore and the Merrimack Valley.
Not accepting walk-ins, screening first over the phone and making a determination. Emergency Departments functioning normally for psychiatric concerns.
|
Elliot Emergency Services | Youth Mobil Crisis Intervention | 1-800-988-1111
| Areas served: Everett, Lynn, Melrose, Stoneham, Nahant, Swampscott, Lynnfield, North Reading, Wakefield, Malden, Reading, Medford, Saugus.
Scheduling “home visits” via telehealth and still going to EDs to see individuals. |
MBHP Emergency Service Program – Multiple Locations
| Psychiatric Assessments and Interventions | 1-877-382-1609
https://www.masspartnership.com/pdf/MBHPESPDirectory.pdf
| Statewide hotline – will electronically provide the 800 number to the local mobile crisis team and emergency crisis team once the 5-diget zip code is entered. |