With SeeClickFix residents can report quality-of-life concerns directly to the town through custom service request categories via SeeClickFix.com, Facebook app, or mobile applications for iPhone, Android and Blackberry.
The platform allows citizens to provide additional information about the issue by adding a detailed description or including a photograph in their report. Once someone submits an issue, both the reporter and the town of Swampscott will receive an email notification. The local government can then acknowledge the service request, route it to the proper department, and update the issue page once it’s been resolved.
All updates on issues reported through SeeClickFix are displayed publicly, allowing Swampscott to quickly and easily inform citizens of their progress.